This Cancellation and Refund Policy applies to purchases of services offered by Northernland Construction Ltd. (TRNC Reg. No: MŞ08727, "Northernland") through the NorthernPlus payment page and forms an integral part of the Distance Sales Agreement. The Policy is drawn up in accordance with TRNC legislation and, where TRNC legislation is silent, with the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
1. RIGHT OF WITHDRAWAL
1.1.The Buyer may withdraw from the contract within 14 (fourteen) days from the date the payment is completed, without giving any reason and without paying any penalty. The withdrawal notice must be made in writing by e-mail or through the NorthernPlus application.
1.2.The withdrawal notice must include the transaction / order number stated in the payment confirmation, the payment date and the e-mail address declared during payment.
2. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
Under the applicable legislation, the right of withdrawal cannot be exercised for the following services:
a)Services whose performance has begun and been completed with the Buyer's approval before the withdrawal period expires;
b)Leisure services that must be performed on a specific date or within a specific period, such as restaurant reservations, events / organisations, sports classes and accommodation;
c)Services specially prepared upon the Buyer's request;
d)Services performed instantly in electronic form and digital memberships, codes and credits delivered instantly.
3. CANCELLATION CONDITIONS
For date-specific services where the right of withdrawal cannot be exercised (reservations, events, sports classes, etc.), the following cancellation conditions apply. If a different service-specific cancellation condition is stated on the payment page or in the information provided, that condition prevails.
3.1.For cancellations made at least 48 (forty-eight) hours before the service date, the full amount is refunded.
3.2.For cancellations made between 24 (twenty-four) and 48 (forty-eight) hours before the service date, 50% of the amount is refunded.
3.3.For cancellations made less than 24 (twenty-four) hours before the service date and in case of no-show, no refund is made.
3.4.Instead of cancelling, the Buyer may request that the service be postponed to a later date; postponement is subject to the Seller's availability and must be requested at least 24 hours before the service date.
4. CANCELLATIONS BY THE SELLER
4.1.If the service is cancelled by the Seller or the venue providing the service, if its performance becomes impossible or in cases of force majeure, the Buyer is offered, at their choice, an equivalent service or a full refund. The refund is made within 14 (fourteen) days at the latest from the date the cancellation is notified to the Buyer.
5. REFUND PROCESS
5.1.Refunds are made only to the credit / debit card used for the payment; no refunds are made in cash or to another account.
5.2.The Seller initiates the refund within 14 (fourteen) days at the latest after the refund request is approved. It may take 2 to 15 business days for the amount to appear in the card account, depending on the processes of the card-issuing bank.
5.3.The Seller is not responsible for any exchange rate differences, fees or charges applied by the bank.
6. PROMOTIONAL AND DISCOUNTED SERVICES
6.1.For services purchased under a campaign, promotion or discount, the refund amount is limited to the amount actually paid by the Buyer. If a different cancellation / refund rule is stated in the campaign conditions, that rule applies.
7. REQUESTS AND CONTACT
7.1.For your cancellation, withdrawal and refund requests: E-mail: [email protected] · Phone: +90 392 4444 000 - +90 548 818 80 00 · Address: İsmet İnönü Bulvarı No:314/1 Sakarya Mahallesi Gazimağusa/Kıbrıs · Web: northernland.com. Requests are answered within 3 (three) business days at the latest from the date of receipt.
7.2.If the Buyer is a consumer resident in the Republic of Türkiye, their mandatory rights under Law No. 6502 and their right to apply to Consumer Arbitration Committees and Consumer Courts are reserved.